Refund policy
Last Updated: June 2026
At Velmont Prime, customer satisfaction is important to us.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Product must be unused and in original condition
- Product must be returned in original packaging
- All included accessories and manuals must be returned
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Used products
- Products damaged through misuse
- Customized or special-order products
- Clearance or final-sale items
- Gift cards
Return Authorization
Customers must contact customer support before returning any item.
Returns sent without authorization may be refused.
Refund Process
After the returned item is received and inspected, customers will be notified regarding approval or denial of the refund.
Approved refunds are issued to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The item was defective upon arrival
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photographs showing the damage or defect
Exchanges
Exchanges are available for defective or incorrectly shipped products, subject to inventory availability.
Contact Information
Email: support@velmontprime.com
Phone: 970-784-0255