Shipping policy

Last Updated: June 2026

Thank you for shopping with Velmont Prime.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Orders are processed Monday through Friday, excluding major U.S. holidays.

Shipping Destinations

We currently ship to addresses within the United States.

Estimated Delivery Times

Standard Shipping: 3–7 Business Days

Expedited Shipping: 2–4 Business Days (where available)

Large Equipment Deliveries: 5–10 Business Days

Delivery estimates are provided for informational purposes only and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on product size, weight, destination, and selected shipping method.

Tracking Information

Once your order ships, you will receive an email containing tracking information.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Velmont Prime is not responsible for delays or losses resulting from incorrect address details.

Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the product and packaging.

Lost Packages

If a shipment appears lost in transit, please contact us and we will assist with a carrier investigation.

Contact Information

Email: support@velmontprime.com

Phone: 970-784-0255